At DALROD, we’ve recently celebrated our 35th anniversary as a business. And what better way to celebrate, by expanding the number of service centre locations. We’re delighted to be adding Oxford to our ever-growing portfolio and providing a service to even more customers’.
DALROD have significantly increased their service centres across the UK to meet demand. We provide a genuine 24-hour service to the entire UK, with local technicians based in your area ensuring delivery is never compromised. DALROD’s specialist commercial and domestic teams are always on hand to solve your drainage issues.
The Oxford Service Centre will be run by Director, James Stone, who is making the move to DALROD after a successful career in facilities management. He worked for a number of large multi-national companies, for almost 20 years before moving on to a competitor. He latterly worked for a boutique property services organisation. In that time, his role was within the sales environment, which has also crossed into an operation role/capacity.
“A friend recommended DALROD as he knew I was interested in owning my own business. He’s been talking about it for a number of years, due to DALROD’s fantastic reputation, but I didn’t look too much into it until I was ready to explore business opportunities on offer. The COVID-19 pandemic and furlough leave gave me time to consider my future. I approached DALROD and spoke to and met General Manager Jon Kynaston. I asked questions about the industry and what DALROD stands for as this is very important to me. It was clear there was a good match between myself and the business in terms of ethos and how I work. And the family element of the business suits me much more than a big corporate company.” James said.
“It’s about the customer experience, ethics, and cultural alignment between myself and the company.” He continued.
James is experienced in facilities management, which is a sector DALROD supply, his background will prove beneficial in his new role as the Director of his Service Centre and help his team of technicians. He’s clear about his short term aims, to ensure long term success for his Service Centre.
“For me, I haven’t come from the drainage industry, so I need to understand procedures and utilise my experience from working in the facilities management sector (the other side of the coin) to help ensure customer satisfaction is to the highest standard.
James excited about the challenge that lies ahead.
“I’ve enjoyed every part of my business ownership training, learning new operational skills. It’s about solving problems as much as it is about unblocking drains and going that extra mile for the customer. It’s about the issue and how you can solve it, and prevent further problems, more than just using a jetter to clean the drain out. It’s about checking to see if there are any problems. You become a detective, fact-finding, and investing, it’s good because no job is ever exactly the same.”
James will be servicing the Oxford, Abingdon, Didcot, Tharme, Brackley, Cropredy, Chipping Norton, Carterton, and surrounding areas.
You can call DALROD Oxford’s service centre on the local rate number: 01865 507 139, at any time – day or night, or drop James an email at email@example.com.